This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name [https://vff-group.com][https://vff-group.com] (“Website”), including the related mobile site and mobile application (hereinafter referred to as “Platform”).
The Platform is owned by VFF Group, a company incorporated under the Companies Act, 2013, with its registered office at Buildings Registered Office Address Karnataka, India, and its branch offices.(hereinafter referred to as "VFF Groups"). Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with VFF Group and these terms and conditions including the policies constitute Your binding obligations, with VFF Group.
When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Laundry services, Gym, Clothing Product Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.
YOUR ACCOUNT AND REGISTARTION OBLIGATIONS
We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the services. Sharing of personal information
Your mobile phone number and/or e-mail address is treated as Your primary identifier on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through a onetime password verification.
You agree that VFF Group shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Website Platform.
COMMUNICATION
When You use the Platform or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the Website/App. These products or services may have limited quantities and are subject to return or exchange only according to Our Return Policy. We reserve the right, but are not obligated, to limit the sales of Our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of services or products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by You will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order/ service You place with Us. We may, at Our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders/ service request placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that We make a change to or cancel an order, We may attempt to notify You by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at Our store.
SPORTS TERMS:
- You may cancel the order up until the actual date of dispatch with giving a reason.
- You can request return if you receive a damaged / defective Product or a Product that does not comply with the specifications as per order description.
- Upon receiving your complaint, we shall verify the authenticity and the nature of the complaint.
- Cancelation is not allowed once order get dispatched.
- Email: inquiry@vff-group.com
Cancellation Policy
Return/ Refund Policy:
- Please notify us the receipt of a damaged/ defective Product or product that does not comply with the specifications as per your original order within 24-hours of delivery of such a Product. If you are unable to do so within 24-hours, we shall not be held liable for the failure to replace the order.
- Products should be unused.
- Photograph supporting the damage should be sent across to customer support to validate the same.
- If our verification indicates that your complaint is valid, we will arrange for the pick-up of the damaged/defective Product through our own logistics partner. If we are unable to do so, we will notify you of the same and you will be required to dispatch the Product using a reputed courier in your area within one (1) day of receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with us.
- If a Product returned is duly accepted by us, in our sole discretion, we will either repair the product or the value of such Product, as originally paid by you, will be refunded to you
- All such refunds will be processed based on the mode of payment and either we or the approved payment gateway will credit your refunds directly to your debit/credit card or online accounts or provide you with a cheque in this regard. Refunds will be subject to the following terms:
- Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by us.
- Cash on Delivery payments will be refunded via cheque
- Email: inquiry@vff-group.com
Payment
While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to: 1. Lack of authorization for any transaction/s, or 2. Exceeding the preset limit mutually agreed by You and between "Bank/s", or 3. Any payment issues arising out of the transaction, or 4. Decline of transaction for any other reason/s All payments made against the purchases/services on Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Platform will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Platform. Before shipping / delivering your order to you, courier service provider may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for usag
Referral Program:
VFF Group is offering the reward points(10 Points) to the new users getting registered. Also existing VFF Group user can share his referral link with others to invite them to the platform which will benefit existing user by getting referral points added to his total points. VFF Group, in its sole discretion, reserves the right to disqualify any reward or referral points at any time without giving prior notice to users.
Use of Third Party Services
When you use the VFF Group Software, you may also be using the services of one or more third parties, such as a shipment providers. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.